A few weeks ago we thought we had turned the corner. Now, after seeing what's gone on in Melbourne, none of us can be sure. We think we've got a way to go before we're out of the woods, so we won't skimp on safety measures.
We have been staggering appointments by at least 15 minutes so ideally you won't have to meet anyone except your therapist. Please bear with us if we suggest a more suitable time than the one you have in mind.
When you arrive you'll find our front door closed. Please take a seat on the red couches and your therapist will get you in at the right time. We suggest you arrive no more than 5 minutes before your appointment to minimise waiting time and avoid contact with other clients. When you get into the Centre, please use the sanitising gel that's on the reception desk.
Our Centre gets thoroughly cleaned every night, including floors, and all surfaces get disinfected in the morning and between clients.
As you would be aware, during your treatment you rest your face on a face cover surrounding a hole in the massage table. We have always changed that face cover (and the sarong you lie on. and the one covering you) after each session is over. But now, given that this virus gets into the body mostly via the respiratory system, we are also wiping the cloth under the face cover with hospital grade disinfectant.
Our therapists all wear masks during treatments. Remember, you can also ask us for a face mask to wear during your session, especially when you turn onto your back. It's a disposable mask and there's no charge for it. A gold coin donation will be gratefully accepted and devolved to the Garvan Institute of Medical Research.
Once you leave the room, sarongs and face cover all go into a 75 minute long hot water wash before getting dried, folded and reused. The hot towel used to wipe you down at the end of your treatment is dunked in disinfectant before use, then washed after use in a 75' long hot water wash as well.
Our therapists have always washed their hands and arms before and after each session, and continue to do so. They will be wearing a mask and keeping their distance while going over what you expect of your session. A sanitiser gel is available to you, should you feel the need for it. And of course you can wear a face mask if you wish to. Also, we have a bathroom and you're welcome to use it to wash your hands before and after the treatment, or use a sanitiser or a disinfectant wipe - ask your therapist.
There's a very good article on an American website about social distancing, and most of it is irrelevant to our particular situation (although quite useful in different circumstances). But not all: when you hand over to the receptionist your health fund card, or your credit card if it isn't contactless, both you and the receptionist have a physical contact mediated by the card. So don't be surprised if the receptionists wipes your card before taking it/returning to you. She will also wipe the keyboard of our EFTPOS terminal after each use. It may look silly - but it isn't. This virus can spread really fast. And apparently can last up to 3 days on plastic... but of course not if you wipe that plastic with disinfectant.
Finally... it's always a pleasure to see you but, needless to say, if you feel unwell, please do the right thing and postpone your visit to the Centre. Do not hesitate to do so, even on the same day.
Remember: the best defence against any virus is to stay healthy. And we're here to help you live a better life.